Gain a unique insight on our inner workings and what goes into efficient, painless processing.
Marc Romain, our head of Corporate Lending Operations in the UK, tells us more about what to expect if you join us in Operations.
Here’s where you’ll provide the power behind one of the world’s top ten corporate and investment banks. Our Operations teams here – including Global Market Operations and Corporate Operations – enable key processes for corporate clients, governments and financial institutions, as well as offering utility services across the Barclays group.
Global Markets Operations is the engine responsible for ensuring efficient processing of all products and services we deliver for our business and customers. Some of those core processes include Post Trade Services, Middle Office, Collateral, and Trade and Transaction Reporting. In everything we do, we aim to deliver service excellence, executing our processes in the safest, most efficient way, leveraging automation and lean approaches. The delivery of our strategy is underpinned by the energy, commitment and passion of our people, all united by a common purpose: to help customers, clients and communities succeed, in every way we can.
In Corporate Operations, we deliver international processing support and expertise across corporate lending and asset finance. Our Payments Operation provides group-wide electronic payment processing and sanctions screening services for over 100,000 customers around the world, while in Trade and Working Capital, we provide a range of products and solutions that optimise trading operations for our global clients. We provide group-wide consolidated client onboarding, fulfilment, Know Your Client services, and offboarding. We’re even a key line of defence in tackling financial crime, alongside offering capability in customer screening, anti-money laundering and court orders.
But it’s not just about managing these processes. It’s about perfecting them. Making them quicker, smoother, more technologically advanced than any other bank, for the benefit of colleagues and clients alike. As part of this team, you’ll hold the data to drive market initiatives and regulatory changes in an ever-evolving environment. And, ultimately, as we look to provide a standard for other banks to follow, your ideas might even change the way the whole financial market works.
From the big moments, like mortgages and business loans, to the everyday ones, like using your debit card in the supermarket, the Barclays UK Operations team are behind it all. They process the data and enable the services that affect customers at all sorts of moments in their lives. What’s more, since the team spans from Personal Banking to Business Banking to Wealth, they support a huge range of customer groups, from day-to-day banking right up to wealth management for high-net-worth individuals.
It’s vital work for the bank – and it’s also a chance to pursue the best possible service for our customers. Working with this team, you’ll have the data you need to improve and even revolutionise the way we process our services, the technology we use and what we offer to customers and clients.
How do we make it even easier for people to buy and sell things? That’s the question on this team’s mind. Our Cards and Payments area (including Barclaycard) competes with fintechs and tech giants around the world, driving innovation and best-in-class customer service. Here, it’s all about simplification and speediness – like tapping your contactless card or scanning a barcode on your phone. That’s why our own processes need to keep up the pace. Because the more streamlined we are, the more seamless our solutions. So whether it’s someone paying for lunch or a multinational company selling their wares, you’ll be there, making it happen.
Our consumer operations roles are at the heart of Cards and Payments, supporting customer enquiries and risk mitigation efforts across anti-fraud, debt recoveries and credit risk reviews. It makes this an incredibly diverse place to work, and you could join one of our many different areas, including: operational leadership, change management, customer experience, process design, digital channels or risk and control management. In the end, it’s all about delighting our customers on a global scale.
Current graduate Cristina tells us more about what life is like on the programme.
To maintain that real time activity around the world, across investment, corporate and retail banking, you need smooth-running, constantly improving systems behind the scenes. Payments need to be processed. Credit card systems need to be maintained. Trades, equity transactions, debt financing – you name it – it has to be slick, effective and swiftly processed so our customers and clients receive excellent service, every time. That essential work, encompassing absolutely everything we do, is down to the Operations team. Put simply, they’re the heartbeat of the bank.
To find out more about our Operations programmes, download our graduate and undergraduate Operations brochure via the Download button, and continue to read on below.
Below, you’ll find all of our current opportunities in Operations. You can use our dropdown filters to find the ones that suit you, or use the star in the bottom left to save your perfect roles to your wishlist for later.
Our assessment process is pretty straightforward, and tailored to bring out the best in you. There are three stages to successfully complete:
A video-based, multiple-choice exercise designed to assess your
strengths, values and cognitive abilities. It's not timed, but generally takes
around 35-40 minutes.
This is based on a more detailed business scenario with questions and tasks that will help us determine how you work and what motivates you. It shouldn't take more than 45 minutes.
You’re almost there. Taking around 90 minutes, we’ll look at how you embody our values and assess your strengths when faced with an Operations-specific scenario.
You don't get many places where they’re prepared to throw you into so much, with so much confidence in you. My team saw it was an ambition of mine to move up, and within four or five months, that was happening.
Every single transaction that you look at will be different, so even once you’ve got a good understanding, there’s still never going to come a point when you’ll stop learning.
That’s what attracted me quite frankly: the sheer range of things you get to see, and the challenging environment that comes along with that.
There’s a lot of opportunity to introduce your ideas in various ways. Alongside my day-to-day work, for instance, I decided to launch a global blood drive for Barclays.