The most exceptional Customer Banking Solution analysts have a wide-angle view of their business, and a truly flexible skill-set. Learn that here.
You’ll learn how we use the latest technologies and immerse ourselves in data on customer behaviour, to provide our clients and customers with forward-thinking products. If you love challenging perceptions, and disrupting the status quo, you’ll get along well here. You’ll help redefine the future of banking with us, driving positive social change with banking products that improve everyday lives.
Find out more here from Raheel Ahmed, Head of Product & Analytics for BUK.
Customers interact with Barclays in all kinds of ways, through all sorts of touchpoints. They could be checking their account via our app, or considering a loan on our website. They might be calling us with a query, or walking into a branch to set up a new account. Every single experience adds to a bigger picture of the customer’s journey with us, and that whole journey is carefully managed by the Channels team.
Together, they ensure that no matter how a customer interacts with Barclays, the experience meets their needs and exceeds their expectations. To do that, they work with the Technology team, to help develop the right digital products, as well as with the Customer and Product teams, to bring insight, improvement, and help achieve high-quality experiences every time.
We want to be the most customer-centric bank we can be, always striving to offer the products and services our customers really want; not just what we think they want. Our products should adapt to fit their lives; not the other way round.
Our Customer team are essential to that effort. They help the bank decide strategy for how to spend and make money, in a way that’s driven by what our customers want. They help us build new customer experiences and journeys that are relevant and personalised to our customers. And, through research and insight, they help us truly understand the lives of our customers and clients, both present and future.
Every Barclays customer has their own unique needs, shaped by all kinds of factors, from their lifestyle to their career; their family to their living situation. People need different kinds of support; different accounts, loans and mortgages; and they also need different ways to pay and to manage their finances.
All those products and solutions are developed right here, in the Products team. Focused on quality, control, conduct, and efficiency, this customer-centric team share a passion for dreaming up innovative products that will meet the unique needs of every customer. They do that based on comprehensive research and insight from the Customer team, and in close consultation with the Channels team, working together on what we need to create world-class, seamless, and vitally tech-forward customer journeys.
We are a bank focused on being customer centric – not just today but always. We can’t afford to have a few good ideas and then stop there: we’ve got to keep working and bettering what we do. That means we need to be on a journey of constant improvement, honing our processes and the way we develop new ideas.
That effort is driven by our Transformation team. They give the business the tools they need to effect change in the right way. Partnering with the product and customer team they help the business look at how we change and improve products over time, and work out how we could do it faster and more efficiently. And they even look at remediation projects to resolve and close out any customer issues that arise from day to day operations or change initiatives.
Plus, they’re the ones who design and co-ordinate the multi-year transformation plan for our business – keeping our eyes fixed on the future of our industry, for the good of our customers and clients.
We offer a wide range of career opportunities to help you think bigger and learn to create smarter solutions. You’ll find an overview of all Customer Banking Solutions programmes below, so use the dropdown filters to find the ones that suit you best. Then just click to find out more, or use the star in the bottom left to save your ideal roles to your wishlist for later.