No banking service happens by magic. But that’s how we’d like it to feel for our customers. And to do that, there’s one team we turn to: Operations. For every transaction, payment and trade – they’re central to making it all happen. What does that mean in the real world? It means a couple gets their first mortgage. A business receives a crucial loan. A credit card is paid off after a family holiday. All this happening at once, every minute of every day. So it’s no exaggeration that without the Operations team, we just wouldn’t function. Put simply, they’re the heartbeat of the bank.