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Higher Apprenticeship

Leadership and Management Higher Apprentice

Leadership and Management Higher Apprentice

Application Information

Highlights

  • Balancing a real-life role in Barclays as you study for a BA (Hons) in Business Management and Leadership
  • Lead a team of up to 15 colleagues by your third year
  • Work with, and learn from, our senior leadership team

Becoming a leader isn’t just about moving up the ranks. It’s about behaving the right way. Inspiring others. Making the right decisions. Understanding not just the wider business, but also the roles of the people you’re leading – whether you’re based in a high street branch or in one of our contact centres. And as you work your way up to becoming a manager with us, you’ll also be working towards a BA (Hons) in Business Management and Leadership. That means a degree and a position of vast potential: all open to you, whatever your background, in just three years.

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Locations

What do we mean when we say Leadership and Management?

Across all our Higher Apprenticeships, we’re training people to become future leaders and managers – so what specific kind of leadership and management are we talking about here?

Gaining the skills to become a branch manager or assistant manager in our Branch Network

Alternatively, training to become a team leader in one of our large and thriving contact centres

You might even be a team leader in Premier Banking

Understanding what it takes to lead, train and develop your team’s talent, no matter the team’s size and scope

Gaining the skills to become a branch manager or assistant manager in our Branch Network

Alternatively, training to become a team leader in one of our large and thriving contact centres

You might even be a team leader in Premier Banking

Understanding what it takes to lead, train and develop your team’s talent, no matter the team’s size and scope

The facts of the programme

What will I do?

Your exact workload will vary depending on the area you end up in, and whether you choose to join our branch network or our contact centres. Having said that though, there are some things you’ll do for certain:

Whichever team you join, you’ll find out what it’s like on the front line, helping our customers in branch or over the phone. This vital practical knowledge means you’ll know just what it’s like on the ground for your team every day.

At the same time, you’ll train in what it takes to lead that team: how to keep things running smoothly from day to day; how to motivate your people in a positive way; how to grow their talents and put their skills to best use. On the job, you’ll pick up all kinds of useful soft skills: having the confidence to tackle difficult conversations for instance, or how leading people in both difficult times and successful ones.  

Throughout the three years, you’ll also study for your BA (Hons) in Business Management and Leadership – a qualification we designed in partnership with the Lord Ashcroft International Business School. We’ll provide 100% of the funding for your studies, and your managers and academic tutors will provide support from start to finish.

With all our programmes, colleagues are responsible for ensuring that all activities and duties are carried out in full compliance with regulatory requirements, Barclays Operational Risk Framework and internal Barclays Policies and Standards.

How will my programme be structured?

It all starts with an induction event attended by absolutely all Higher Apprentices, whichever programme you’re on, from Agriculture to Internal Audit. At your induction, you’ll find out all the details you need to know about your apprenticeship – even down to the exact dates of your study blocks for the next three years.

Then, you’ll move into the apprenticeship itself. In your first year, you’ll take on a series of practical frontline roles in either our branch network or contact centres. We have programmes for each, so you’ll be asked to choose between the two when you apply.

Whichever you’ve chosen, to start with, you’ll get to understand what’s involved in your role as well as getting to know the team you’ll work with.

Now you’ll begin your day-to-day work for real. The roles you take on will start with helping our customers with their financial needs, but you’ll quickly move through so that in the final 12-18 months you could be in a management role.

During your apprenticeship, you’re likely to take on rotations. What we mean by that is that you’ll spend 6-9 months in one role, learn the skills you need there, then move onto another stint in a new role, taking on new responsibilities as you go.

In your case, you’ll start in frontline roles – either as a banker or as a telephone advisor – before moving branches and levels of seniority. It’s a structure that helps you understand the people you’ll manage, as well as stretching yourself, so that you don’t settle into routines just yet. You’ll keep learning on the job all the time.

But what sort of skills will you learn? In your first year, it’s particularly focussed on areas like customer service and how to excel in your customer interactions. Learning how to encourage strong team interaction is vital for you too, so you’ll learn to give developmental feedback to your colleagues: a critical point for any good manager.

At the same time as you start your first role, you’ll also begin your academic modules, studying towards your BA (Hons) in Business Management and Leadership. In your first year, those modules include: Commercial and Organisational Awareness and Analysis; Entrepreneurship and Enterprise Realities, and Career Management and Development. In your first couple of months you’ll also have a two-week study block with the rest of your cohort, helping you get stuck into your academic work (even if that’s never been your strong point before).  

Throughout your first two years of your course, you’ll take on various methods of assessment – different ways to help you learn and assess your progress, both academically and professionally. It might be through written reports, presentations and assignments, and through reviews with your manager and tutors. You’ll have two exams over the course of your programme, and we’ll support fully you in the run up to those.

By your third year, you’ll be ready to lead a team of up to 15 people. All the way through, you’ll get to meet, talk with and present to our senior leadership team – learning the art of management first hand. You may even get the opportunity to work on projects with them.

In your third year you’ll also take on a work-based project – a dissertation on a topic related to your studies. Again, you’ll have your manager and your team’s support to take it on, so that you can work in a way that works for you to fit the project around your day job. You’ll also have their help to build up your portfolio of work experience, and to prepare for your final panel-based assessment.

Who thrives here?

Anyone with the right attitude. We’re looking for people who have the potential to lead, but that’s all we need - potential. You don’t need experience. You’ll be keen to develop skills in management, and to learn how to challenge, inspire and work with others in the right way.

How will I develop?

You might have heard it said that apprenticeships aren’t worth doing; that they don’t have any prospects. So let’s blow that out of the water now: our Leadership and Management Apprentices leave the programme as branch managers, team leaders and potential future senior leaders. That’s not your only option though: you could find a place on our Barclays Graduate programme, or maybe even set your sights on our Masters Apprenticeship for internal candidates. The question is, how far does your ambition go?

Where will I be based?

Our branches and contact centres are widespread, as you can imagine, so let’s have a quick word on location.

For a role in our contact centre, you’ll be asked to state a preference for either Sunderland or Liverpool.

If you apply for the community banking programme, you’ll be asked to choose your top three branch locations from the list below:

  • Bristol
  • Cardiff
  • Cambridge
  • Canary Wharf, London
  • Crawley, West Sussex
  • Durham
  • Ealing, North West London
  • Edgware, Greater London
  • Edinburgh
  • Glasgow
  • Golders Green, North London
  • Leeds
  • Liverpool
  • Luton
  • Nottingham
  • Oxford
  • Portsmouth
  • Romford, Essex
  • Sunderland
  • Uxbridge, Middlesex
  • Whitechapel, East London
  • Wolverhampton, West Midlands
  • Woolwich, South London

We’ll try to accommodate everyone as much as we can, so to help us do that, please choose a range of possible locations – different towns and cities you’d consider commuting to or moving to– rather than just your three most local branches.

What are the key dates?

Early March: Applications open

Early May: Applications close

May: London assessment centres

May/June: Manchester assessment centres

June: All candidates notified of outcome

September: Higher Apprenticeships begin

Hear from someone who’s been there

We can tell you lots about our programme, but sometimes it’s easier to hear it straight from someone who’s been there. Time to talk to one of our current cohort:

Meet Christian

I’ve had some massive opportunities to influence and make a huge difference to Barclays, even after only being in the bank and on the programme for six months. The belief you get from senior leadership is incredible, and makes me so proud.

I was actually studying for a BTEC Sports qualification and training as a footballer before I came to Barclays - but I knew I wanted to study a business based degree. Looking at my options, university seemed a clear choice, but I was worried about what it would mean financially. More than that, I knew it would be difficult to get onto a business degree with my sports qualifications.

Then I started looking at Barclays Apprenticeships, and I saw that I’d be able to study for a degree and work at the same time. I could develop the leadership and management skills I’d already learned, apply them to business, and develop myself into a leader on a larger scale. 

On top of all that, I’d be earning a salary and my studies would be funded – so it really ticked every box for me.

Today, I’m an Assistant Manager in one of Barclays’ London branches. Together with my team, we keep everything running smoothly from day to day – whether that’s guiding customers, supporting colleagues, monitoring feedback, or maintaining the machinery and technology that keeps our branch running.

I’ve learned so many different skills and lessons – not just through my studies. Things like how to act in certain situations; how to lead people and get the best out of everyone; how to have constructive conversations about developing a colleague’s skills. And I’ve even had the chance to spend eight weeks on a work group with senior colleagues, developing Barclays’ new Truly Connected Finance strategy.

You feel a part of something here. People really do want to see you achieve great things and they push you to get there. That’s what makes it special - and way more than just an apprenticeship.

Christian, Higher Apprentice in Leadership and Management

Download a transcript of Christian's film here

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